...GO STRAIGHT TO HELL.
FTD, yes, the big guys, the florists you
see advertising on TV, sooooo well known. A day and a half before my
sister Carla's funeral service, I got online with FTD's website and
ordered flowers. The arrangement looked beautiful, but their site is
clunky and they make you jump through all KINDS of hoops to get some
stupid flowers sent. But it did get done, with delivery promised to the
funeral home on January 5th. This was on January 3rd.
I get a casual email from them telling me they are 'refunding my money
since the order was cancelled'. TWELVE DAYS after the promised delivery
date? What the Hell?! I never canceled them! Aw, shit, didn't those
damned flowers get delivered?!
I email them back, asking them
what the Hell. I never canceled the order, what happened? They reply
that they don't contract with anyone IN Sandpoint, ID, so no flowers
were ever going to be delivered.
'Angry' does not begin to
describe how this made me feel. My next email to FTD was in full
'ream' mode. I told them how unprofessional they were not to know in advance
where they were contracted and where they weren't, and if they had no
florist available in Sandpoint, they NEVER should have accepted my
order. I also told them to close my account with them. For the record,
Sandpoint has EIGHT florists when you do a search online.
FTD, I can't think of anything bad enough to call you, so I'll leave it at this: Assholes.